Super fast delivery, and quite actually the product is very nice for the money. The staff was super responsive and they called often to give us updates and so I would have to say they get 2 thumbs up.
The sale s associated was very helpful
Ordered a couch in store and had multiple problems. Sales person said I wouldnt get billed until after the couch was delivered which ended up not being true. I had ordered it about 2 months in advance to make sure it was still available when moving into our house. Was told I had 12 months interest free for signing up and purchasing on thier card...got the card and looked on my online acount and it said 6 months interest free. They did fix this issue when I went in to the store about it. When they called to confirm delivery i let them know that they had the wrong color for the couch. She said I could have the wrong one delivered and keep it until the one i was supposed to get was back in stock. When the correct color arrives it was backwards. I ordered the chaise on the right and it came on the left. When my boyfriend called the woman said the manager would call him back. Never got a call back that day. The next days I sent and email in. It is now 5 days later and I still have not received a phone call back or an email back. The couch i had in the wrong color my boyfriends father ending calling and buying and moved himself. He got the managers call back right away. Will not ever buy anything from this company again.
Terrible customer service, bought a couch that was suppost to be delivered in 2 weeks, then got a call saying it was postponed over 3 months! Went back in to pick out yet another couch because I refuse to wait 3 months for delivery. And once again over a 4 week wait. Took my money and left. I'd give 0 stars if allowed
My boyfriend and I just had the best experience with Value City! April our sales woman was amazing! She was very knowledgeable and very professional. We purchased a sectional that was very beautiful but unfortunately when it got delivered, it was too big for our family room. Value City was happy to exchange it for us. April assisted us again and when we found the sectional we wanted, the color we chose was discontinued. But April took the time to check all the warehouses and found us the last sectional in the color we wanted! Im so hlad she went above and beyond because we absolutely love our new sectional! We will definitely be shopping here again!
Value City Furniture is a US Furniture Store based in Cheektowaga, New York. Value City Furniture is located at 800 Thruway Plaza Dr, Cheektowaga, NY 14225, USA.
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