You think to yourself what nice people and your vehicle goes in to his garage. Now the following things are going to happen. Your going to get a call telling you the repair is going to cost more because he had to spend more time fixing your vehicle, even though you had a written estimate. He will keep your vehicle several days longer after he promised you your vehicle would be ready the next day. He will call you and tell you your vehicle is repaired and ready for you to pick up, you arrive there pull out your credit card then get in your vehicle drive a few blocks and realize your vehicle was not fixed properly, of course this will be at his closing time. Your nightmare is just beginning! You call him and tell him your vehicle is worse now than before you brought it in to him. He says bring it in, you drop off the vehicle before going to work, call him at the end of the day and he tells you he had other customers to take care of first and did not look at your vehicle. The next day you call and he tells you the same thing, he has customers before you to take care and did not have the time to look at your vehicle. You call again the next day and with a pleasant voice he says your vehicle is fixed, you get there get in your vehicle drive a few blocks and realize it's not fixed. Now you realize that something is wrong and take it some where else and they tell you the guy that worked on your vehicle did not know what he was doing and the job has to be redone. You leave there go back to Ron and he tells you he will fix it but you will not get a refund you asked for. Your vehicle sits there several more days not getting fixed properly or not at all. You finally had enough and take your vehicle to the other garage and they fix your vehicle in a half a day. Your happy, but Ron will not give you back your money so your out several hundred dollars.
This is what happened to me! Stay away from this place!
When you bring your vehicle to Ron at Five Star Automotive he will tell you he is the best mechanic, and no one else is better. This is done to gain your confidence. His wife will be smiling at you acting like your a family member, this is also being done to gain your confidence.
I have been going to Ron and Laurie at 5 Star Auto now for several years. They are the absolute best!! Anyone writing a bad review of their services does not appreciate high quality work for a fair price! And when I decide to buy a new car one day, I told them I will not take any new-car service deals and go to them for all needed auto services. In addition to the excellent work they do, Ron and Laurie are friendly and personable. Great people, great service, great company!
I couldn't have had a better experience or have been luckier (if being lucky = breaking down) to end up at Ken and Lori's shop. Living in several states and traveling often has afforded me the opportunity to meet several mechanics. Having just moved to the area and still having out of state plates made me cringe when my car broke down. I called a few different shops within a few miles of where I was to ask some questions regarding what might be wrong and then estimates on what it might be to fix it. Ken and Lori were the only people/shop I spoke to that morning that didn't seem annoyed with my questions so I decided to take my car there. After looking at my car I was given an estimate range as to what it would cost to fix it but they would need to start breaking things down to know for sure. I agreed to have the work down and couldn't have been happier, the car runs great now and the bill was MUCH BETTER than anticipated! Ken and Lori are friendly, honest people that do excellent work, I wouldn't consider another shop.
Everything about Five Star was an amazing experience! Ron and his wife were very helpful. I took my car in with a fuel pump problem. Even though my car was kept for a few days, which is understandable to be properly diagnosed, Ron fixed my car and gave me his word that I would never stall out and be stranded again. This shop went above and beyond what I expected of them to find and fix my problems. His prices are so reasonable, and trust me I went to a dealer 1st only to have them tell me to keep driving the car until they could properly diagnose it. Not Ron! He was determined to find the problem even though my car left him stranded too! What a guy. What an awesome place. Great service. Great atmosphere. You are never a bother to these guys. This shop WILL NOT sell you something you don't need, they WILL NOT repair something that isn't broke like the other shops out there will. I WILL NOT go anywhere else for service. Thanks guys!!! I love the family atmosphere too.
Thanks Ron and Lori for such great service every time we take our cars there. I know we are In good hands coming to you. Your work is efficient. I wouldn't go anywhere else. Thanks for being AWESOME!!
Five Star Automotive is a US Car Repair based in Cheektowaga, New York. Five Star Automotive is located at 2804 Union Rd, Cheektowaga, NY 14227, USA.
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